Outbound Manager (Night Shift)

Job Summary The Outbound Manager oversees the shipping department of the facility within their respective shift – including picking, packing and indirect positions – focusing on quality, accuracy and providing excellent customer experience. Reporting directly to the Outbound Operations Manager, the Outbound Manager collaborates with Outbound managers on other shifts to ensure compliance with all protocol and SOPs, and works with the Inbound and Inventory Control leadership team to problem‑solve and meet operational directives. The Outbound Manager is responsible for ensuring all employees reflect and embody WebstaurantStore’s core values, including coaching and developing direct/indirect reports to meet behavior and production expectations, and enforcing all company policies and standards to ensure fair treatment of all employees and situations. Responsibilities Operational Manage day‑to‑day operations within the Outbound department, including Picking, Consolidation, Packing, QA and other indirect roles; maintain high quality, efficiency and accuracy to satisfy customers. Train, coach, develop, and hold accountable up to 100 employees to achieve operational metrics and meet distribution centre needs. Monitor daily, weekly, and monthly metrics; identify and resolve operating issues as needed. Provide clear and frequent communication to all teams regarding company policies and procedures. Lead weekly and monthly meetings to share information, review metrics, identify improvements, and provide updates on initiatives and projects. Analyse opportunities for improvement, including productivity growth, cost reduction, damage mitigation, and increased process efficiency. People Ensure timely completion of all employee performance reviews and provide frequent, constructive feedback in line with the Great Employees Only philosophy. Interact regularly with employees to promote engagement and ensure safety regulations are followed. Complete all administrative duties related to employee management to the expected standard. Leadership Collaborate with the leadership team to meet distribution centre needs and foster a team mentality. Create development plans for employees to generate engagement and build a leadership bench, focusing on Team Leaders. Maintain integrity and honesty, embodying core values and modelling them for employees. Serve as a leader for the assigned department and the entire distribution centre, holding peers, managers and employees accountable to expectations. Physical Requirements Work often standing and/or walking, up to 12 hours per day. Requires effective communication using speech, vision, and hearing. Requires regular use of hands for simple grasping and fine manipulation. Requires frequent bending, squatting, crawling, climbing and reaching. Requires ability to lift, carry, push or pull medium weights, up to 75 lbs. Experience Minimum 2 years of relevant operations management experience; 2–3 years of outbound management preferred. Demonstrated experience leading and developing salaried team members. Experience working in a distribution environment preferred. Education This role does not require a degree. Relevant skills, experience and alignment with core values are valued above all else. Desired Traits & Skills Proficiency with MS Office (Outlook, Word, Excel, PowerPoint). Strong analytical and problem‑solving skills. Strong verbal and written communication; ability to explain complex concepts simply and concisely. Ability to manage multiple assignments and deadlines in a fast‑paced environment. Adaptability to changing business needs and ability to address difficult situations with diplomacy and emotional intelligence. Customer‑service oriented attitude with a desire to exceed expectations. Ability to work off‑shift as required to respond to urgent needs. Company Overview A premier source for restaurant equipment, supplies and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently. Benefits Medical Vision Dental PTO Paid Maternity Leave Paid Parental Leave Life Insurance Disability Dependent Care FSA 401(k) matching Employee Assistance Program Wellness Incentives Company Discounts AT&T & Verizon Discount Bonus Opportunities Accident Insurance Critical Illness Insurance Adoption Assistance Additional Information On‑site fitness centres Dog‑friendly offices #J-18808-Ljbffr WebstaurantStore