Service Advisor/CSR

Job Description

Job Description

Service Advisor

Statesville, NC (Onsite)
Full-Time | Rotating Saturdays

Keep Customers Moving. Keep Fleets Running.About National Fleet Management

National Fleet Management is one of the fastest-growing heavy-duty truck service companies in the Southeast, providing comprehensive fleet maintenance and repair solutions to commercial fleets across nine states.

With multiple full-service repair facilities, a growing fleet of mobile service trucks, and continued expansion into new markets, we're committed to keeping our customers on the road while creating rewarding careers for our employees.

Compensation

$52,500–$57,000 annually (based on experience and qualifications)

Our compensation program rewards professionalism, customer service, and the value you bring to our organization.

• Competitive salary

• Stable, full-time career with a growing organization

• Opportunity for advancement as National Fleet Management continues to expand

What You'll Do

As the Service Advisor , you'll serve as the primary point of contact between our customers and our service team. You'll manage repair orders from start to finish while ensuring an exceptional customer experience and keeping shop operations running efficiently.

Customer Service

• Welcome customers professionally and create a positive first impression.

• Build lasting customer relationships through exceptional communication.

• Keep customers informed throughout the repair process with timely updates.

• Follow up after repairs to ensure complete customer satisfaction.

Service Operations

• Open, manage, and close repair orders accurately.

• Prepare repair estimates and obtain customer approvals.

• Coordinate workflow between customers, technicians, and the parts department.

• Schedule repairs to maximize shop efficiency and productivity.

• Ensure billing accuracy and complete documentation.

Team Collaboration

• Participate in daily shop meetings.

• Communicate effectively with technicians and management.

• Help maintain an organized, efficient, and customer-focused service department.

• Support continuous improvement initiatives throughout the shop.

What Makes You Successful

We're looking for someone who enjoys helping people, stays organized under pressure, and takes ownership of delivering an outstanding customer experience.

The ideal candidate has:

• Previous Service Advisor experience

• Excellent customer service and communication skills.

• Strong organizational and multitasking abilities.

• High attention to detail and accuracy.

• Ability to prioritize work in a fast-paced environment.

• Strong computer skills and willingness to learn new software.

• A positive attitude, professionalism, and a team-first mindset.

Preferred Qualifications

• Experience in diesel, automotive, fleet, or heavy equipment repair.

• Experience with Karmak or other shop management software.

• Knowledge of commercial truck maintenance and repair.

Schedule

• Full-Time

• Rotating Saturday schedule shared among the Service Advisor team.

• Schedule provided in advance.

Why You'll Love Working Here

National Fleet Management offers a competitive benefits package designed to support the health, financial well-being, and professional growth of our team members.

• Health, Dental & Vision Insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• 401(k) Profit Sharing Retirement Plan with employer match

• Generous Paid Time Off (PTO) and Paid Holidays

• Disability Insurance and Company-Paid Life Insurance

• Employee Assistance Program (EAP)

• Pet Insurance

• Gym Membership Discounts

• Ongoing Training & Professional Development

• Career Growth Opportunities – We promote from within

Build a Career, Not Just a Job

At National Fleet Management, our Service Advisors play a critical role in delivering an exceptional customer experience while keeping our technicians productive and our customers' fleets moving.

As we continue expanding throughout the Southeast, we're creating opportunities for dedicated professionals who want to grow with us. Whether your career path leads into shop management, operations, leadership, or other areas of the business, you'll have the opportunity to build a rewarding long-term career.

If you're looking for a company where your work matters, your contributions are recognized, and your career can continue to grow, we'd love to hear from you.

We Value Equal Opportunity

National Fleet Management is an equal opportunity employer. We are committed to creating a workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.

We believe diverse perspectives strengthen our teams, improve decision-making, and help us better serve our customers across all markets.

Drug-Free Workplace

National Fleet Management maintains a drug-free workplace. Employment may be contingent upon successful completion of a background check and compliance with applicable drug and alcohol policies, including pre-employment and post-incident testing, where permitted by law.