Escalations Specialist (Second Shift)

Job Description:

Join Our Team as an Escalations Specialist! 

Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary. 

As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential.

If you thrive in a fast-paced environment and are committed to ensuring the safety and security of our clients, we encourage you to apply and become a vital part of our team. 

What’s in it for You 

• Competitive salary: $20.00 / hour 

• Work site location: Long Beach, CA

• Schedule: Full Time, Days Vary, Hours 2pm - 10:30pm 

• Flexibility is essential, as team members must be available to work nights, weekends, and holidays as needed. 

• Overtime may be required based on business needs. 

• Comprehensive benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. 

• Career growth: Career growth opportunities at ECAM 

Your Responsibilities as an Escalations Specialist 

• Review camera footage and assess potential security risk events 

• Responsible for understanding client-specific requirements and protocols. 

• Deter suspicious or unwanted activity from client property. 

• Responsible for contacting appropriate authorities with urgency (Police, Fire, Guard, etc.). 

• Answer inbound calls while utilizing a multi-line phone system. 

• Communicate with internal and external stakeholders. 

• Special projects as assigned (audits, process documentation, research, etc.). 

• Monitor camera alarms for assigned sites/station and act accordingly based on the events and severity of activity observed. 

• Able to multitask using different computer programs. 

• Ability to work under pressure while observing and handling live criminal events. 

• Experience with Microsoft office-word, excel. 

• Ability to effectively use google maps. 

• Ability to maintain confidentiality of legally protected information. 

• Ability to work in a fast-paced environment and manage multiple priorities. 

• Perform other duties as required 

Your Qualifications 

• Authorized to work in the United States 

• A high school diploma or equivalent (GED) 

• Must always remain alert during working hours. 

• Ability to sit for long periods of time. 

Your skills and competencies 

• Composure – Can handle stress, does not get knocked off balance by the unexpected 

• Timely Decision Making – Able to make quick decisions under tight deadlines and pressure. 

• Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience. 

• Strong typing skills, 40 wpm – minimum. 

• Strong attention to detail skills. 

ECAM: Safeguarding Sites with Innovation 

ECAM is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7. 

It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.