Wylie, TX - Restaurant Manager - Suites (27386)

Suites Manager Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed. As a committed and proactive Suites Manager, you will work with the Theatre General Manager to hire and train waitstaff, and ensure that guests receive excellent drinks, food, and service. You will also manage inventory and resources, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with diverse personalities and diffuse tense situations. This position requires you to work during the evening, on weekends, and on holidays. Job duties include but are not limited to: Hiring and training staff to provide excellent service to patrons. Creating effective schedules and quickly resolving conflicts to ensure that the Marquee Suites is well staffed during peak hours. Enforcing quality and safety controls. Ensuring licenses, Food Handlers, and TIPS are up to date. Working with diverse personalities both on the staff and patrons. Planning and taking part in promotional events. Diffusing tense situations between guests or staff members to prevent possible safety or legal issues, ejecting unruly persons if needed. Maintaining a fun and safe atmosphere for patrons. Cleaning. Completing any other duties as delegated or directed by your supervisor. Qualifications: Must be at least 21 years old at the time of hire. If 21 years or older at any bar location, R-Serving is required and must be willing and able to pour at least basic drinks. Must be able to run errands and provide current driver license and vehicle insurance. Must have the availability to open and/or close regularly. Excellent computer, problem-solving, and customer service skills. Exceptional communication and interpersonal skills. Ability to diffuse tense situations and resolve conflicts. Willingness to work during peak hours, including nights, weekends, and holidays. Effectively delegate responsibilities and maximize resources. Decisiveness. Observant and have the ability to think critically and efficiently. Skilled communicator with excellent problem solving, observation, and interpersonal skills. Must be able to run company errands and provide current vehicle insurance. Must complete online training certification of responsible serving of alcohol and any other food handlers or required local certification. Physical demands include but are not limited to: The employee will be required to stand, walk, sit, use hands, handle, or feel, reach with hands and arms, stoop, kneel or crouch. Reasonable accommodations for disabilities will be provided, both short term and permanent. Frequently move, stock, and transport boxes weighing up to 50 pounds. Mental stamina to make it through stressful and busy times. Ability to work in high temperature/ low temperature environments, as in work around hot fryers, grills, and flattops, and grabbing stock or putting away stock in the freezer. #J-18808-Ljbffr