Travel Program Specialist

Amex GBT Consulting focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. You’ll work across our diverse and specialized categories that include Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management, Sustainability & ESG, and Cost Management. What You’ll Do: Serve as central hub for traveler operations, escalations, and program inquiries Drive strategic change management and employee education on travel policies and tools Implement and optimize new travel tools and processes Collaborate with TMC to monitor performance targets and support commodity management (air, car, hotel) Act as liaison between online support team and client configurations for booking platforms Administer and enhance user experiences within booking tools Develop comprehensive travel reporting and conduct deep-dive data analyses Monitor compliance, identify trends, and perform benchmarking exercises Research and resolve complex travel challenges with urgency using analytical and creative approaches Maintain exceptional time management, prioritization, and transparent stakeholder communication What We’re Looking For: Proven track record of success in technical customer support, business travel services or related field (3-5 years preferred) Exceptional client/customer management skills Analytically minded, understands data with ease and is comfortable in its manipulation to draw insights and conclusions Growth mindset with strong problem-solving capabilities Advanced communication skills (written and verbal), proficient in Microsoft product suite and digital collaboration tools (Zoom, MS Teams and/or Slack) Technical proficiency with corporate travel-related technologies and/or experience learning and supporting corporate SaaS applications; ability to multi-task and manage competing priorities Creative mindset—balancing program maintenance with identifying efficiency opportunities Adaptability and self‑motivation Global perspective (international experience a plus) Location United States Salary US national base salary range: $60,200.00 - $111,800.00. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. #J-18808-Ljbffr American Express Global Business Travel