Fraud operations specialist

We are seeking a detailed-oriented Operations Specialist to oversee the heartbeat of our intake process. In this role, you will monitor and manage our fraud and claims inquiry queues, ensuring cases are accurately tracked, assigned, and resolved within strict Service Level Agreements (SLAs). Utilizing Salesforce as your primary engine, you will manage case workflows, maintain data integrity, and keep our operations moving smoothly. If you are a proactive problem-solver who excels at turning high-volume data into seamless operational workflows, we want you on our team.

salary: $23.04 - $23.05 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Monitor and manage fraud and claims operations inquiry queues to ensure timely intake, assignment, and resolution of cases
• Prepare, review, and maintain Salesforce cases related to fraud and claims inquiries
• Track workflow progression and ensure inquiries are completed within established service level agreements (SLAs)
• Identify queue trends, bottlenecks, and risks, escalating issues as appropriate
• Generate and distribute daily, weekly, and monthly operational reports using Salesforce data
• Ensure data accuracy and completeness within Salesforce to support reporting and audit readiness
• Support fraud and claims operations through additional duties and projects as assigned
• Collaborate with operations leaders and team members to improve queue performance and workflow efficiency

Skills

• Fraud Investigation
• financial services
• claims
• Banking Operations

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.