Lab Courier Services Dispatcher - Off Shifts

Job Title

Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers.

Job Description

Essential Functions:

• Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases.
• Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats.
• Assists in training of new staff and documents their progress per department guidelines.
• Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
• Maintains schedule to complete routine and on-demand routes daily.
• Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines.
• Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region.

Education Requirement

High school diploma or equivalent, required.

Licensure Requirement

Valid Ohio driver's license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines.

Skills

• Familiarity with personal computer and/or mainframe systems required.
• Skill in using database and spreadsheet software highly preferred.
• Analytical and organizational skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Ability to multi-task.

Experience

Knowledge of medical terminology.

Physical Requirements

Occasionally: Electricity, Fume /Gases /Vapors, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Power Tools, Pushing / Pulling: 100 lbs or greater with assistance, Pushing / Pulling: 61-100 lbs, Reaching above shoulder

Frequently: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 21-40 lbs, Patient Equipment, Pushing / Pulling: 41-60 lbs, Repetitive hand/arm use, Squat/kneel, Standing, Walking

Continuously: Audible speech, Bend/twist, Biohazard waste, Blood and/or Bodily Fluids, Cold Temperatures, Color vision, Computer skills, Decision Making, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Flexing/extending of neck, Hearing acuity, Hot Temperatures, Interpreting Data, Lifting / Carrying: 11-20 lbs, Machinery, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Seeing Far/near, Sitting, Working Outdoors Additional Physical Requirements performed but not listed above: (not specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet