Customer Relations Representative

Office Representative The agency is looking for an Office Representative to help perform a variety of tasks within our insurance office. The role includes answering calls/emails, greeting customers, and many other tasks. The representative should be flexible, well organized and eager to learn from the best. The position is part‑time or full‑time. Responsibilities Upon receiving a call, assist the client by applying changes, cancellations, and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention. Establish customer relationships and follow up with customers, as needed. Use a customer‑focused, needs‑based review process to educate customers about insurance options. Job Requirements Professionalism and attention to detail. Ability to multitask. Strong communication and verbal skills. Ability to work in a fast paced environment. Active and responsible team member. Ability to take orders. Strong organizational and prioritization abilities. Ability to communicate with managers. Qualifications High school diploma. 2 years of experience doing office work. Knowledge of financial documents. Ability to use computer software and ease with communication technology. Experience with operations/customer service. Second language is a plus. Continuous desire to improve. Requirement to obtain an OTL. Benefits Hourly pay and bonus. Team BBQs and outings. Positions available: part‑time and full‑time. #J-18808-Ljbffr