ER Patient Registration Representative

ER Patient Registration Representative

POSITION SUMMARY:

The ER Patient Registration Representative accurately enters all our patients into Marshall for treatment, ensuring each patient is comfortable and safe, as they undergo the admission process. This position delivers a caring and professional first impression of Marshall. This position collects complete and accurate demographic and financial information regarding a patient's admission in order to facilitate patient service and reimbursement. This position must understand and adhere to an ever-changing myriad of federal and state regulations regarding patient consent, release of information (ROI), Health Insurance Portability and Accountability Act (HIPAA), Federal, State and Private Insurance reimbursement requirements. This position interacts with patients, physicians, nursing, ancillary members and support staff on a daily basis in the course of their work. This position covers switchboard duties when assigned. This position facilitates the communication of emergency situations with an overhead page, radio communication and/or electronic page. Maintains the fire alarm system for Marshall whenever assigned to PBX duties.

POSITION QUALIFICATIONS:

Education/Licensure/Certification:

• Graduation from High School or equivalent required.

Knowledge:

• Previous health care experience and medical terminology preferred.
• Knowledge of Marshall's Policies and Procedures and maintain compliance accordingly

Skills:

• Excellent demonstrated customer service skills required.
• Significant PC Windows, Word and Excel skills required.
• Proven Accurate data entry and 10-key skills required.
• Excellent communications skills required.
• Proven ability to be an effective member of a work team.
• Must be able to master the PBX duties when assigned, juggle several callers at once and respond to calls accurately, quickly and politely.
• Must be able to respond quickly to emergency situations.