Enrollment Counselor

Position Overview The Enrollment Counselor will guide prospective students through the enrollment process, providing assistance throughout the process to meet both the student’s educational goals and the College’s recruitment goals. Key Responsibilities Provides both in-person and virtual admissions appointments and campus tours to prospective students. Communicate with prospective students through extensive use of phone calls, emails, text messages, and other Galen systems. Maintains continuous, detailed communication documentation in the student information system or CRM for prospective students throughout the enrollment process. Guides applicants through the enrollment process, including, but not limited to: Submitting the application for admission. Collecting and recording all supporting documentation needed to complete a prospective student file (admission requirements, transcripts, test scores, etc.). Scheduling entrance assessment, as needed. Collaborating with the Office of Academic Records to evaluate and apply requested transfer credit. Collecting and recording all supporting documentation needed to package federal financial aid, as needed. Collaborating with the Financial Aid Office to evaluate and award any eligible federal financial aid. Collaborating with the Office of Academic Records and Student Success to assist in program advising and registration of first term classes. Supporting students to help overcome any delays or obstacles to enrollment. Schedules enrollment appointment and meets with prospective students to provide estimated financial plan and complete enrollment agreement and any other required enrollment documents. Participates in local high school, college, and career fairs and community marketing events, as needed. Assists in coordinating and participating in campus Open House, New Student Orientation, Graduation, and other Galen College events. Maintains confidentiality of all prospective students and student information, following guidelines by regulatory bodies such as FERPA, the Department of Education, other Galen accrediting agencies, federal, state and local laws, etc. Maintains current knowledge of college policies and processes and relevant accreditation and regulatory requirements. Participates in development and training opportunities as requested by the College. Other duties as assigned. Position Requirements Education: Bachelor’s Degree preferred. Equivalent experience in lieu of a degree will be considered. Experience: Experience working with Ellucian Recruit CRM or Colleague experience helpful, but not required. Skills: Must possess excellent written and oral communication skills; excellent customer service skills; responsible and accountable for striving to reach individual and departmental goals; team player by assisting and encouraging other Galen employees. Special Qualifications: Working knowledge of Microsoft Office programs; must be able to secure access to all Department of Education websites, including, but not limited to, NSLDS, COD, CPS, etc.; candidates should have no active student loan default history. Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time; must be available to work flexible schedule to include some evenings and occasional weekends. Degree of Supervision: Minimal. Benefits Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. Free counseling services and resources for emotional, physical, and financial well‑being. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for children, elders, and pet care; home and auto repair; event planning; and more. Consumer discounts through Abenity. Retirement readiness, rollover assistance services, and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income. #J-18808-Ljbffr