IT Service Delivery Technician

Education & Experience: Associate’s Degree in MIS, Computer Science, or a relevant concentration preferred, with 1-2 years of experience; or 2 to 3 years of relevant and equivalent business or IT experience. Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. Troubleshooting Skills: Basic hands‑on software and hardware troubleshooting experience. Data Privacy: Knowledge of applicable data privacy practices and laws. Team Collaboration: Experience working within a team‑oriented, collaborative environment. Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary. Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery. Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work. Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries. Communication: Ensures written and oral communications are clear and appropriate for the audience. Accountability: Accepts responsibility for actions and results, demonstrating drive and self‑motivation. Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively. Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances. Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi‑enclosed areas, central heating, seasonal warmer temperatures, and office noise. Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery. #J-18808-Ljbffr MSR Technology Group