Steelwrist is looking for a Product Support Technician

Job Description

Job Description

Steelwrist is revolutionizing the way excavators work. Our world-class products—including tiltrotators, quick couplers, and work tools—boost productivity by 20–40% for construction professionals worldwide.

We are experiencing rapid growth and are expanding our North American operations to better support our customers.

The Opportunity

We are looking for a proactive and detail-oriented Product Support Technician based in Oregon or Washington. This is a hybrid role with a mix of home office work and travel, mainly across the Northwest region, with occasional travel throughout the United States and Canada.

Key Responsibilities

● Perform installations, service, and support visits at customer and dealer locations

● Plan and deliver installation and technical training for dealerships

● Handle customer support cases via email and phone in collaboration with the support team

● Support warranty claim administration and process NCR (Non-Conformance Report) documentation

● Collaborate across departments to ensure smooth information flow and execution

● Contribute to a culture of continuous improvement and high customer satisfaction

Qualifications

● A proactive “can-do” attitude and willingness to learn

● Strong mechanical, electrical, and hydraulic knowledge

● Experience working with heavy equipment

● Excellent communication and interpersonal skills

● Basic proficiency with Microsoft Office or Google Workspace

● Strong attention to detail and a structured, professional work style

● Ability to multitask and adapt in a fast-paced environment

● Experience in a similar technical support or field service role is a plus

What We Offer

● Competitive salary and 401(k)

● Company vehicle

● Comprehensive health, dental, and vision insurance

● Thorough product training and ongoing support

● Opportunity to work with cutting-edge excavator technology

● A collaborative team culture

● An environment that encourages open discussion and new ideas

Our Culture

At Steelwrist, we value simplicity, responsiveness, and speed. We are a results-driven team that also believes in having fun while achieving success. If you have an entrepreneurial mindset and enjoy networking, troubleshooting, and solving technical challenges, you’ll fit right in.

Ready to join a company that’s transforming excavator efficiency? Apply today.