IT Support Specialist

Resort Overview Sugarbush Resort is a year‑round destination offering some of the best skiing and riding in the east, an award‑winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. It is an all‑star team dedicated to delivering an unparalleled guest experience. Position Summary The IT Support Specialist will be focused on learning and supporting Sugarbush’s wide‑ranging IT technologies. The ideal candidate will have experience and certifications related to IT, a strong passion for technology, an ability to understand and learn tech quickly, and a desire to grow in specialized areas of IT such as Systems Administration, Network Administration or Cyber Security. This full‑time year‑round position offers a salary range of $55,000‑$60,000 per year depending on experience. Benefits Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents. Discounted rates at non‑Alterra‑owned Ikon Pass destinations. Discounted golf and health & recreation center membership for eligible employees and their dependents. Vacation and sick time to rest, relax and recharge. Generous discounts on food & beverage, apparel, and outdoor gear. Medical, dental, vision, life, AD&D, short‑term & long‑term disability insurance, EAP, HSAs, FSAs, and more. 401(k) plan with generous company match. Paid parental leave of up to 6 weeks. Employee housing (subject to availability). Responsibilities Providing support for customers through direct interaction, answering calls, and responding to tickets. Providing project support by distributing, installing, and configuring IT equipment. Supporting peripherals, computers, RFID gates, Wi‑Fi systems, network switches, and software via calls and ticketing for the resort’s users. Supporting conference‑room AV tech, resort audio systems, webcams, security & operational cameras, network PA system, digital signage, projectors, video wall, TVs, streaming devices and cable boxes. Supporting IT management systems related to security, network, and systems monitoring. Working with Azure, Intune, Exchange, SCCM, and Active Directory. Working on infrastructure and cabling projects. Assisting in daily operations checks to ensure all systems are functioning properly. Activating and de‑activating user accounts. Firmware and software updates on both AV and IT equipment. Assisting in inventory management and systems documentation. Qualifications A proven background supporting IT technologies with a foundational understanding of network concepts, minimum 3 years of experience, and preferably IT‑related certifications. Desired IT Experience Experience supporting and troubleshooting IT systems. A foundational understanding of networking and Wi‑Fi technologies. Understanding of the operation and configuration principles of computer hardware and peripherals. Experience using Microsoft Office and collaboration applications such as Teams. Experience thinking through and solving technology issues. A strong awareness of cyber‑security challenges and best practices. Required Attributes Honesty and ability to identify, acknowledge and learn from mistakes. Strong ability to follow instructions and learn quickly. Strong desire and passion to expand your IT knowledge and skillsets. Excellent organization and coordination skills. Ability to communicate effectively with peers and guests. Strong logic and problem‑solving skills. Ability to identify opportunities for improvement in processes, procedures, and technology. Valid Driver’s License required and may also require additional licenses or training for off‑road vehicles or snow machines. Ability to work weekends and holidays as required. Ability to lift and/or carry computer equipment across varying terrain, weekend work, and some evening work. During the winter season, ability to ski or snowboard is highly preferred. May be required to participate in a rotating on‑call schedule. Comfortable working around dogs. Able to lift, carry, or otherwise move a minimum of 20 pounds on an occasional basis. Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking constantly. Equal Opportunity Employer Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check. #J-18808-Ljbffr Sugarbush Resort