Dispatcher

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services operating in Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington, DC. We pride ourselves on offering a diverse fleet that includes sedans, SUVs, sprinters, mini-buses, and Motor Coaches, enabling us to provide accurate concierge service by blending seamless technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of employer. Embarking on a career at RMA means embarking on continuous learning and growth. Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about embodying our core values and ensuring exceptional service in every city, every time. VISION STATEMENT: At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence, integrity, and continuous improvement, where Every Employee Counts and plays an integral role in our collective success. We are committed to offering our clients an exceptional travel experience, seamlessly integrating technology and logistics to refine our driving force: Every Ride Counts! Dispatcher – Position Overview RMA Worldwide Chauffeured Transportation is seeking a highly organized, dependable, and client-focused Dispatcher to join our growing operations team. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and problem-solving skills, and can effectively coordinate daily transportation operations to ensure exceptional service for our clients. This position requires a flexible schedule, including mandatory weekend availability. Candidates must be willing to work varying shifts, including early mornings, evenings, weekends, and holidays, based on operational needs. Key Responsibilities Coordinate and monitor daily chauffeur, shuttle, and motor coach operations to ensure timely and efficient transportation services. Assign and dispatch chauffeurs and operators based on reservations, schedules, vehicle availability, and client requirements. Monitor vehicle locations, trip progress, and driver availability using dispatch software and GPS tracking systems. Communicate effectively with chauffeurs, clients, and internal operations teams regarding schedules, trip updates, and service changes. Respond promptly and professionally to last-minute schedule changes, delays, cancellations, and unexpected operational challenges. Provide exceptional customer service while resolving transportation-related concerns. Maintain accurate dispatch records, trip details, and daily operational reports. Collaborate with management to ensure operational efficiency and service excellence. Ensure chauffeurs and operators follow company policies, safety procedures, and service standards. Assist with emergency situations and coordinate appropriate responses when necessary. Qualifications Previous dispatching experience preferred, ideally within the transportation, limousine, shuttle, motor coach, or logistics industry. Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication skills. Ability to remain calm and make sound decisions under pressure. Proficiency with computers, scheduling software, and GPS tracking systems. Strong attention to detail and ability to prioritize multiple responsibilities. Ability to work independently and collaboratively in a team environment. Dependable, punctual, and committed to providing outstanding customer service. Schedule & Availability Requirements Flexible scheduling and weekend availability are essential requirements of this position. Must be available to work weekends, including Saturdays and Sundays, as scheduled. Must have flexibility to work mornings, afternoons, evenings, and holidays depending on business needs. Must be willing to adjust schedules to accommodate operational demands. Must be reliable and available for assigned shifts in a transportation operation that runs seven days a week. Additional hours may be required during peak periods, special events, and high-volume transportation operations. Why Join RMA Worldwide? At RMA Worldwide, we pride ourselves on delivering exceptional transportation experiences while fostering a collaborative and supportive work environment. Our dispatch team plays a critical role in ensuring smooth daily operations and maintaining the high standards our clients expect. RMA Worldwide Chauffeured Transportation is an Equal Opportunity Employer. #J-18808-Ljbffr