Customer Success Engineer - All Levels Talent Pool

Customer Success Engineer Responsibilities Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication Meeting with clinician end‑users of EnsoSleep to review feedback and apply configuration changes to more‑closely align the software to their preferences Advising sleep lab staff on best practice workflows for efficiency and accuracy Qualifications 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians 3+ years in a healthcare or healthcare adjacent role Experience writing and reading software in one or more programming languages, for example: Bachelor's degree including programming coursework Graduation from a development bootcamp Professional experience in writing software on‑the‑job Demonstrated ability to ask technical questions of non‑technical end‑users, translate their expressed feedback into required changes, and communicate back timelines Project management interest and experience strongly desired; PMP a bonus Ability to travel approximately 10% of the calendar year Benefits Hybrid/Remote Company – we are a company with hybrid and remote options, with headquarters in downtown Madison, WI Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs Paid time off options Stock options Company Bonus Program – if we do well, we want to reward our team members 401(k) to help people invest in the future Team Summits – opportunities to gather in person and enjoy a few days together Location & Visa This role is based in the continental United States. EnsoData is unable to support sponsorships, so candidates must be legally eligible to work and reside in the United States now and in the future. Equal Employment Opportunity & Diversity Statement EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign‑born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally. If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at View email address on click.appcast.io. #J-18808-Ljbffr EnsoData, Inc.