Seasonal Customer Service Representative

Job Description

Job Description

Are you someone who thrives when things are busy? Do you enjoy a high-energy environment where you're constantly communicating, solving problems, and juggling multiple priorities? A leading transportation and logistics company in the Chattanooga area is looking for a Seasonal Customer Service Representative to join its team during the busy holiday peak season. This is a great opportunity for someone who enjoys working at a fast pace and wants to gain valuable experience in the transportation and logistics industry. While this assignment is initially seasonal, top performers may be considered for a long-term opportunity if a permanent opening becomes available.

This is not a traditional account-management role. You won't be responsible for owning customer accounts. Instead, you'll focus on the operational and administrative side of customer service—helping track shipments, respond to customer requests, schedule appointments, build loads, and make sure information is accurate and up to date.

What You'll Do

• Respond to customer inquiries and requests primarily through email
• Provide shipment tracking updates, ETAs, and status information
• Monitor and trace shipments to ensure loads are running on schedule
• Proactively communicate with customers when delays or service issues arise
• Pull and process loads through EDI and assist with building loads
• Schedule appointments and maintain accurate load information
• Support dedicated Customer Service Representatives with daily administrative and operational tasks
• Collaborate with Planning, Carrier Sales, Fleet Management, and other teams to ensure customer expectations are met
• Research and maintain accurate shipment and service information
• Maintain data accuracy and integrity within company systems
• Manage multiple priorities in a high-volume, deadline-driven environment

We're looking for someone who likes to stay busy. You don't need to come from a traditional logistics background to be successful. Individuals with experience in restaurants, hospitality, retail, call centers, or other high-volume customer-facing environments can be a great fit. If you've worked as a server, bartender, host, restaurant manager, or in another fast-paced role where you've had to constantly prioritize, communicate, problem-solve, and deliver great customer service under pressure, you may have many of the skills needed to succeed here.

Why Consider This Opportunity?

• Get your foot in the door with a leading transportation and logistics organization
• Gain hands-on experience in the growing transportation and logistics industry
• Work with an experienced customer service and operations team
• Play an important role during one of the company's busiest times of the year
• Build experience with shipment tracking, EDI, logistics systems, and transportation operations
• Work in a dynamic environment where no two days are exactly alike
• Potential for a long-term opportunity: Strong performers who demonstrate reliability, adaptability, and a great team fit may be considered for a permanent position when an opening becomes available

If you're someone who thrives in a busy environment, enjoys helping people, and can keep your cool when the pressure is on, this could be a great opportunity to put those skills to work in a new industry.

• Comfortable working in a fast-paced, high-energy environment
• Able to juggle multiple priorities without becoming overwhelmed
• Highly organized and detail-oriented
• A strong written and verbal communicator
• Responsive and proactive when addressing customer needs
• Comfortable making decisions and solving problems
• Adaptable when priorities change
• A team player who enjoys working collaboratively
• Able to work independently with minimal supervision
• Comfortable learning new systems and processes
• Proficient with Microsoft Office, particularly Outlook, Word, and Excel