Patient Benefits Representative

Overview The US Oncology Network is looking for a Patient Benefits Representative to join our team at Texas Oncology. This full‑time position will support the Texas Breast Specialists at our 1441 N. Beckely Avenue clinic in Dallas, Texas. The typical work week is Monday through Friday, 8:30 a.m.–5:00 p.m. This position will be a level1 or Sr depending on relevant candidate experience. As a part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas. Our founders pioneered community‑based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care to help our patients achieve “More breakthroughs. More victories.” in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America. It is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Patient Benefits Representative do? Under general supervision, the Patient Benefits Representative is responsible for educating patients on insurance coverage and benefits, assessing patients’ financial ability, and may educate patients on assistance programs. The representative updates and maintains existing patient new insurance eligibility, coverage, and benefits in the system. The role supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Prior to a patient receiving treatment, obtains insurance coverage information and demographics and educates the patient on insurance coverage, benefits, co‑pays, deductibles, and out‑of‑pocket expenses. Assesses patients’ ability to meet expenses, discusses payment arrangements, may educate patients on financial assistance programs, and identifies sources and provides assistance with completing forms. Based on diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for the patient’s review and signature; forwards relevant information and forms to the billing office. Obtains, from the Clinical Reviewer, insurance pre‑authorization or referral approval codes prior to each treatment. Reviews patient account balance and notifies the front desk of patients to meet with. Ensures that patient co‑pay amount is correctly entered into the system (or conveyed), allowing the front desk to collect appropriately. At each patient visit, verifies and updates demographics and insurance coverage in the computer system according to Standard Operating Procedures (SOPs). Stays current on available financial aide and develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient’s records. Maintains updated manuals, logs, forms, and documentation; performs additional duties as requested. Other duties as requested or assigned. Qualifications The ideal candidate for the Patient Benefits Representative will have the following background and experience. Level1 High school diploma or equivalent required. Minimum three (3) years patient pre‑services coordinator or equivalent required. Proficiency with computer systems and Microsoft Office (Word and Excel) required. Demonstrates knowledge of CPT coding and HCPCS coding application. Must be able to verbally communicate clearly and utilize the appropriate and correct terminology. Must successfully complete required e‑learning courses within 90 days of occupying the position. Level Sr (in Addition To Level1 Requirements) Associate’s degree in Finance, Business or four years revenue cycle experience preferred. Minimum three (3) years pre‑services coordinator experience and two (2) years of patient benefits experience required. Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology. Competencies Uses Technical and Functional Experience: Possesses up‑to‑date knowledge of the profession and industry; is regarded a seasoned expert in the technical/functional area; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand, talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites. #J-18808-Ljbffr