Assistant Front Office Manager

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Assistant Front Office Manager Overview: The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. Responsibilities: * Handle all training with associates to ensure Omni Standards. * Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. * Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. * Be very familiar with the hotel computer system for training maintenance and trouble shooting. * Complete weekly supply inventories to ensure adequate pars of such. * Complete rate discrepancy report and make needed changes. * Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. * Prepare group information sheets. * Complete check-out with balance report. * Complete credit check daily. * Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. * Assure knowledge and training of Marketing Programs of company and hotel. * Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications: * Previous luxury hotel experience is preferred. * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of Property Management Systems and related computer programs * Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.