Assistant Front Office Manager

Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.
Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.
Assistant Front Office Manager
Overview:
The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
* Handle all training with associates to ensure Omni Standards.
* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications:
* Previous luxury hotel experience is preferred.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.