To-Go Specialist

Job Description

Job Description

Overview

NOW HIRING for our newest location!

We will be accepting walk in interviews from 9am-6pm Monday-Saturday at our hiring suite. Hiring suite located at the Fairfield Inn in Wake Forest:

12051 Retail Dr, Wake Forest, NC 27587 

At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail—whether guests are dining in or taking their experience to go. As a To-Go Specialist, you’ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining.

What you can expect from us:

Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!

Responsibilities

What You’ll Do

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

What’s in it for you:

• Flexible schedules! Time-off on holidays— closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
• Competitive hourly wage
• New store openings— we are growing and with growth comes opportunities for advancement!
• Extensive training and development— we focus on building your knowledge during training and it doesn't stop there--continued education is a focus to make sure our team members are experts in their positions.
• Benefits for eligible team members—medical and paid time-off!
• Team member motivation— discounted meals, exhilarating contests, and thrilling prizes!

Qualifications

Qualifications:

• Excellent written and oral communication skills
• Ability to perform simple mathematical calculations
• Ability to work on your feet for 8 hours or more a day
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds
• Ability to be patient and have a guest-oriented mindset
• Ability to maintain positive working relationships with all team members
• Attention to cleanliness and safety procedures
• Must have reliable transportation
• 18+ age requirements for FOH positions

You may also apply in person at your local Firebirds Wood Fired Grill Monday through Friday between 2 pm and 4 pm!

If you’re passionate about hospitality and delivering exceptional guest experiences—whether in person or to-go—we’d love to meet you.

Grow your skills and find your fire.

Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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