Director, Product Management- Action Fabric

Role Overview You’ll own the product strategy and execution for Action Fabric, ServiceNow’s headless access layer for agentic AI platforms. This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration. What You Will Do Define how customers invoke the ServiceNow platform through their preferred tools. Design pricing models that align with agentic consumption patterns (tokens, requests, actions). Partner with platform teams to deliver a cohesive, world‑class headless customer experience. Why It Might Be a Fit This role sits at the center of the opportunity to build the product, economics, and partnerships that make ServiceNow the go‑to action layer for frontier AI platforms. Requirements 8–10+ years of product management experience. At least 2–3 years owning product strategy for platform or integration products at enterprise scale. Deep experience with consumption‑based or usage‑based pricing models. Technical fluency with agentic AI. Experience owning monetization or platform strategy in a multi‑business‑unit environment. Comfort with ambiguity and competitive urgency. Excellent communication skills and demonstrated experience presenting to and influencing VP+ level executives. Benefits Base pay of $221,200 – $387,100. Equity (when applicable). Variable/incentive compensation. Health plans. 401(k) plan with company match. ESPP matching donations. Flexible time away plan. Family leave programs. #J-18808-Ljbffr ServiceNow