Patient Services Coordinator, People Success

Job Description

Job Description

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | Participation in NHSC & NCLRP loan forgiveness programs

What We Are Looking For

The People Success Coordinator provides administrative and operational support across one or more People Success functions, including recruiting, employee relations, compensation, benefits, leaves, payroll, workers' compensation, and employee records. The role coordinates daily operational activities by maintaining accurate records, organizing administrative processes, and supporting the efficient execution of core People Success functions. Maintains employment records and compiles data for a variety of People Success management reports. Responds to routine inquiries regarding People Success policies and procedures.

Schedule : 5 days per week, 8 hours per day | Location : Brier Clinic, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Coordinates People Success operations, with a primary focus on Payroll, Benefits, Leaves and the interactive process, and Workers' Compensation, while also providing support across other People Success functions as needed to ensure smooth communication, timely reporting, and effective scheduling.
• Manages employee records and People Success data, maintaining accuracy, confidentiality, and compliance within the HR Information System (HRIS) and physical files in accordance with company policies and applicable laws.
• Acts as a primary resource for employee inquiries, providing guidance on routine People Success policies and procedures, coordinating responses to internal and external requests, including employment verifications, legal inquiries, and unemployment claims, and escalating complex matters to the appropriate People Success leader.
• Leads routine audits of People Success records and processes, ensuring completeness, accuracy, and compliance with federal, state, and local labor regulations, as well as internal policies.
• Supports compliance and regulatory initiatives, coordinating required training tracking, maintaining I-9 documentation, and assisting with reporting and audit preparation.
• Oversees the processing of applications and new hire documentation, ensuring accurate, complete, and timely entry into HR systems.
• Prepares and analyzes People Success reports and workforce metrics, including monthly and annual data on hires, terminations, and transfers, providing insights for leadership and external reporting requirements.
• Provides HRIS and payroll support, coordinating issue resolution and delivering professional, timely communication to employees, leaders, and external partners.
• Other duties as assigned by department leadership.

QUALIFICATIONS:

• Education: High school graduate or equivalent required. Bachelor's degree in Organizational Development, Human Resources, Business Administration, or a related field is preferred.
• Licensure/Certification: Professional in Human Resources (PHR / SPHR), or Certified Professional (SHRM-CP / SCP) is preferred.
• Experience: Minimum of two (2) years of general office or administrative experience required, preferably in a customer service-focused environment. Two (2) years of Human Resources experience is preferred.
• Essential Technical/Motor Skills: Must possess strong computer and data-entry skills with proficiency in HRIS systems, Microsoft Office, and electronic file management. The role requires the ability to accurately enter, audit, and retrieve data; operate standard office equipment; and follow standardized workflows for processing employee documents and reports. Essential motor skills include the ability to sit for extended periods, perform repetitive hand motions for typing and filing, lift up to 20-25 pounds, and reach or bend to organize files and office materials. Together, these technical and physical abilities ensure efficient, accurate, and compliant support of People Success operations. The ability to use a computer on a routine basis and complete required documentation. Use of word processor, spread sheets and internet.
• Interpersonal Skills: Must demonstrate strong interpersonal skills, including professionalism, empathy, and the ability to maintain confidentiality in all interactions. This role requires clear and courteous communication by phone, in person, and in writing with employees, leaders, patients, students, residents, and external partners. Must be committed to supporting a culture of diversity, equity, and inclusion, building positive and respectful working relationships across all levels of the organization. The ability to remain patient, approachable, and service oriented under pressure and while meeting strict deadlines is essential. Strong active listening skills, tact, and the ability to collaborate effectively with team members contribute to a smooth and responsive People Success experience.
• Essential Mental Abilities: Must be able to work independently with minimal supervision, manage multiple tasks simultaneously, and set appropriate priorities tomeet tight deadlines and performance targets. Strong attention to detail, sound
  judgment, and the ability to accurately deliver effective results in a fast-paced environment are essential. The role requires effective problem-solving abilities, including the capacity to analyze information, identify discrepancies, and recommend solutions. Must be able to remain focused, organized, and adaptable amid shifting demands while maintaining a high level of accuracy and confidentiality.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO : SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package!

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect