Medical Support Assistant

Medical Support AssistantThe incumbent serves as a Medical Support Assistant in Care in the Community (CITC) call center. Patient care is delivered indirectly by way of telephone. S/he works as a member of the Care in the Community healthcare team including Advanced Medical Support Assistants, Nursing staff, non-VA providers and hospitals to assure proper care for the veterans. Important interfaces and collaborations also occur with members of a larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The duties include but are not limited to:Coordinates the all-phone calls for the Care in the Community service.Ensures timely response to patient/callers that potentially have an emergent or urgent care need through prompt identification of problem and referral to the appropriate AMSA or RN for action.Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.Informs patients of changes in their care related clinics, provider and/or appointment times.Schedules New Patient appointments in a timely manner.Provides appropriate referral information for care in the community to Veteran or Community Care Provider as requested.Work Schedule: 8:00am-4:30pm, Monday-FridayTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized