Health Center Office Manager

Job Description

Job Description

Health Center Office Manager

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service—it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change.

Joining TFHC means becoming part of a mission-driven organization where leaders play a critical role in supporting patient care, staff success, and operational excellence.

Position Summary

We are seeking an Office Manager to oversee the day-to-day operations of a health center location. This role is responsible for ensuring smooth clinic operations, effective staff supervision, efficient patient flow, and compliance with all organizational, regulatory, and accreditation standards. The Office Manager works closely with clinical and administrative leadership to support high-quality care and patient satisfaction.

Essential Responsibilities

• Manage daily operations of the health center and oversee provider schedules

• Provide direct supervision to administrative staff, including scheduling, PTO approval, payroll accuracy, onboarding, and ongoing training

• Ensure compliance with TFHC policies, HRSA, state, federal, and accreditation requirements

• Oversee front office registration, check-in/check-out, and patient flow

• Address employee performance management and personnel processes

• Serve as a liaison between administrative staff, nursing, and medical records

• Monitor inventory, supplies, and equipment maintenance

• Ensure cash handling procedures are followed and balanced daily

• Run, review, and sign required operational and financial reports timely

• Handle patient questions, concerns, and complaints professionally

• Maintain a clean, safe, and professional clinic environment

• Support quality improvement initiatives and chart audits as needed

• Promote TFHC’s Mission, Vision, and Values and foster a collaborative team culture

• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Business or related field required

• Minimum of 5 years of office management experience

• Minimum of 1 year of supervisory experience

Skills & Abilities

• Ability to navigate and document in an Electronic Health Record (EHR)

• Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint

• Strong written and verbal communication skills

• Ability to analyze and resolve billing, claims, and operational issues

• Ability to manage multiple priorities in a fast-paced healthcare environment

• Strong understanding of healthcare operations, compliance, and regulations

Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees), including:

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• Generous PTO and 7 paid company holidays

• 401(k) program with employer contribution after one year

• Employee discount program for tickets, travel, and entertainment

Why Join TFHC?

As an Office Manager at TFHC, you’ll play a key leadership role in ensuring operational excellence while supporting a mission that makes a meaningful difference in the community.

Join Us

If you’re an experienced healthcare operations professional looking to lead with purpose, we encourage you to apply and join Tampa Family Health Centers.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.

Monday- Friday 8:00 AM- 5:00 PM