Web Developer

Title: Support Center Specialist Duration: Long term Employment Type: Full-time Company: VXSOFT LLC, Location: Yerevan, Armenia. We are seeking a skilled Support Center Specialist to provide high-quality technical assistance, guidance, and training for our growing suite of e-government systems. If you have strong troubleshooting abilities, experience with help desk environments, and a passion for clear communication, we invite you to help us deliver exceptional support to diverse user groups. Responsibilities Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way; Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance; Identify user needs and help them in using specific systems' features; Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users); Follow up with users to ensure their technical issues are resolved; Assist in training process of the product customers. Qualifications University degree (Bachelor/Master) Excellent user-level computer skills (MS Windows, Office family products); Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise; Solid troubleshooting, verbal and written communication skills; Familiarity with public administration is a plus; Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk); Time management and multi-tasking abilities; Patience when handling tough cases. Salary: Starting from 150.000 AMD Net a month #J-18808-Ljbffr