Service Coordinator

Job Description

Job Description

Position Overview

Auction Direct RV is seeking an organized, dependable, and motivated Service Coordinator to oversee daily service operations, coordinate technicians, manage repair schedules, and handle warranty claims.

The ideal candidate is detail-oriented, communicates effectively, and can keep a busy RV service department running efficiently.

Key Responsibilities

Service Scheduling & Operations

• Schedule RV repairs, inspections, and maintenance.
• Assign daily work to service technicians.
• Monitor repair progress and ensure deadlines are met.
• Coordinate pre-delivery inspections (PDIs) and make-ready repairs.
• Track technician productivity and outstanding work.

Work Orders & Warranty Claims

• Create, update, and close service work orders.
• Write up warranty repairs with accurate descriptions and documentation.
• Submit warranty claims to manufacturers and extended warranty providers.
• Obtain repair authorizations and track claim approvals.
• Follow up on outstanding warranty payments and denied claims.
• Maintain accurate records of labor, parts, and completed repairs.

Customer Communication

• Schedule service appointments and coordinate RV pickups.
• Provide customers with repair updates and completion estimates.
• Communicate repair costs, warranty coverage, and delays.
• Address customer questions and service concerns.

Parts & Vendor Coordination

• Coordinate parts ordering and availability.
• Track backordered parts and follow up on deliveries.
• Schedule outside vendors when necessary.
• Ensure technicians have the parts needed to complete assigned repairs.

Dealership Coordination

• Work with sales to ensure sold RVs are ready for delivery.
• Prioritize inventory repairs and customer service work.
• Maintain an accurate list of RVs awaiting repairs, parts, or warranty approvals.
• Provide management with regular updates on service department operations.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience in RV, automotive, marine, or similar service operations preferred.
• Warranty claims processing experience preferred.
• Basic computer skills and attention to detail.
• Ability to manage deadlines and coordinate multiple technicians.

Performance Expectations

The Service Coordinator will be responsible for maintaining efficient repair turnaround times, accurate work orders, timely warranty submissions, productive technician scheduling, and clear customer communication.

Primary Objective

Keep the service department organized, technicians productive, warranty claims moving, and RVs repaired and ready for customers as quickly and efficiently as possible.

We have been in business for three years and are too busy to continue to support the growth with our current staff. This will be a great opportunity to step in and learn the industry.

Company Description

We have been in business for three years and are too busy to continue to support the growth with our current staff. This will be a great opportunity to step in and learn the industry.