Backend Support Engineer

Eliassen Group

Description
Hybrid 4 days onsite, 1 remote. in Greenwood Village, CO
Our client seeks a Backend Support Engineer to build internal tools and scripts that improve support workflows and operational efficiency while providing Tier 1 support for live APIs. The role will develop dashboards, monitoring, and alerting, partner with product and engineering, and contribute to an agentic support model with secure, intelligent integrations. This is a 3-month contract with potential to extend.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $55.00 to $65.00/hr. w2
Responsibilities
Build internal tools and scripts to debug and triage issues, streamline support workflows, and improve operational efficiency.
Provide Tier 1 support for live APIs, perform initial triage and issue isolation, identify impacted layers, and escalate as needed.
Support customer-facing communication and partner closely with product and other engineering teams.
Develop dashboards for platform visibility and implement monitoring and alerting for issue detection.
Package tools and deploy production-ready solutions with emphasis on timely delivery and strategic contribution.
Experience Requirements
Ability to deliver quickly in a tech-agnostic environment. Preference for Python or Node.js.
Experience with Splunk for queries and log analysis and Datadog for infrastructure dashboards and monitoring.
Backend focus on tooling and integrations with CI/CD via GitHub pipelines. Kubernetes is a plus.
SRE-type skill set with understanding of systems, workflows, and tooling integrations.
Familiarity with agentic and MCP concepts. Ability to integrate intelligence into solutions with attention to security implications.
Exposure to frontend is a plus.
Education Requirements

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Vacancy posted 2 days ago

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