Senior Production Partnerships Manager

Requirements 8+ years of experience in business operations, product strategy, product management, strategy or management consulting, or general management

• A track record of driving business growth through rapid, iterative improvement
• A strong track record of accomplishments that had significant business or organizational impacts
• Previous experience at a startup preferred
• MBA preferred
• Experience in fintech, insurance, financial services, and/or real estate preferred
• Data analysis:. You use numbers to tell a story. Previous experience with SQL strongly preferred
• Strong business operations skills: An impressive ability to think systematically about complex workflows and work cross-functionally
• Negotiations: Evidence of exceptional negotiation skills is preferred

What the job involves Execute and continuously optimize the partnership strategy across title, appraisal, data, and credit functions to drive operational efficiency

• This includes managing day-to-day relationships and performance with both existing vendors and prospective partners, while ensuring consistent service quality and ongoing improvement
• Build strong relationships within these ecosystems to identify opportunities to enhance the underwriting process, and lead initiatives that improve production efficiency and reduce costs
• Additionally, monitor and report on partner performance against established KPIs, proactively identifying areas for tactical improvement
• Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency
• Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement
• Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process
• Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs
• Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement
• Manage cross-functional processes that help us optimize key performance indicators critical to Point's success
• Influence and align internal stakeholders on new initiatives
• Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders
• Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities
• Cultivate relationships to ensure long-term collaboration
• Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance
• Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships
• Manage allocation of business volume
• Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability
• Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes
• Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks
• Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth
• Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements
• Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership
• Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust
• Build compelling cases for your recommendations in order to gain buy-in and support throughout the organization

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