Customer Relationship Manager (Remote)

Job Description

Job Description

POSITION SUMMARY: The Customer Relationship Manager will be responsible for generating profitable sales growth via both new and assigned existing accounts which are strategically targeted within the Original Equipment Manufacturer (OEM) market. The Customer Relationship Manager will be recognized by our customers and internally as the main point of contact acting as the lead customer relationship manager. Sales territory: I-85 Corridor from Northeast Georgia border up to and North of the Charlotte area. This individual has responsibility and authority to carry out assigned tasks.

REPORTING AND STRUCTURE: The Customer Relationship Manager reports directly Corporate Sr. Director of Sales with a dotted line to the General Manager

ESSENTIAL TASKS:

• Cultivate and maintain strong relationships, across multiple levels, with all assigned customers
• Identify and qualify organic growth sales opportunities and collaborate with management on the sales cycle from initial qualification to deal closing
• Maintain an accurate and continuous sales pipeline via the use of CRM (Salesforce)
• Work with management, key customers, and key suppliers to solve specific challenges and leverage growth opportunities
• Assist with the implementation and on-going management of applicable Vendor Management Inventory (VMI) services
• Develop knowledge of products, applications, services, and industries
• Assist in the preparation and delivery of presentations, proposals, and requests for quotes (RFQs)
• Review daily communication and reports, to ensure appropriate actions are being taken to meet our customers’ requirements
• Perform Quarterly Business Reviews (QBRs) with all strategic accounts to assess the company’s performance in the following key areas of customer service:
  • Inventory Position
  • On-Time Delivery
  • Quality (PPM)
  • Communication / Responsiveness
  • Productivity Creation
  • Total Value-Added Service Level
  • Documented Cost Savings
  • Review of the Active Project Pipeline

REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments. Employee must possess:

• Excellent listening skills.
• Excellent reading comprehension skills.
• Highly proficient attention to detail and accuracy.
• Great team player and coach that proactively helps others as needed.

KNOWLEDGE, SKILLS & ABILITIES: This Individual must possess a high-level of emotional maturity and the ability to interact at all levels within both the company and our customers organization. Requirements include a 4-year college degree (preferred) accompanied by a strong sales acumen with a proven record of business development success in industrial distribution (preferred) or manufacturing sales. The outline of skills include:

• Self-motivated, with strong interpersonal skills
• Effective time management, and ability to quickly adapt to changing priorities
• Ability to maintain confidentiality with access to sensitive information
• Excellent organizational and communication skills
• Proficient computer skills and competency with MS Office Suite (Word, Excel, PowerPoint, Teams and CRM)
• Good judgment, integrity, and ethical standards
• Professional demeanor and appearance always
• Must be able to lift, push, and pull up to fifty pounds on occasion
• Possession of Valid Driver’s License

WORK ENVIRONMENT:

• Occasional travel to other branches, suppliers and training
• Multi-tasking fast paced environment
• Sitting 80% of time, standing and movement 20% of time

EMPLOYEE BENEFITS & COMPENSATION STRUCTURE:

• Competitive Base Salary
• Commission Structure
• Annual Bonus Opportunity
• Company Laptop Provided
• Business Expense Reimbursement
• Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental and Vision Plan
• Company Paid Group Life
• Supplemental Plans (STD/LTD/Life/Critical Illness/Accident/Legal Shield/ID Shield/Hospital Confinement Indemnity Insurance)
• 401(K) retirement plan with company match

Job Type: Full-time

Location: Remote in Greenville, SC and/or Spartanburg, SC

Thruway Fasteners, Inc. offers a competitive and comprehensive benefit program with an employer contribution for eligible employees:

• Medical plan options including a Co-Pay plan and High-Deductible Healthcare plans
• Dental (including orthodontic coverage for dependents up to age 19)
• Vision plan with either Davis or VSP networks
• Company paid Basic Life, AD&D and State Disability
• Health Savings Account (HSA)
• Voluntary life insurance
• Voluntary short-term and long-term disability
• Voluntary critical illness, accident insurance, theft & legal services, hospital indemnity
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• 401k retirement plan with employer match
• Employee Referral Program

Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The chosen candidate must successfully pass pre-employment background check and drug screen.