Virtual Finance Operations Director - Ira Toyota of Orleans

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Ira Toyota of Orleans is part of fast growing  Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Virtual Finance Operations Director to our team. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career.

Responsibilities

• Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction.
• Coordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectations.
• Communicating customer concerns, challenges and the interaction of different processes within their organization.
• Proactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contract.
• Act as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction process.
• Effectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your team’s resources.
• Enthusiastically represent Orleans Toyota technology and solutions.

Qualifications

• Customer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plus
• Strong customer service and communication skills
• High attention to detail and ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Comfortable with technology (dealership systems experience is a plus)
• Experience with contracts/compliance or documentation-heavy roles is a plus
• Flexible schedule, including evenings/weekends

What We Offer

• $75,000 – $90,000/year compensation (based on experience)
• Medical, Dental & Vision Insurance
• 401(k) with company match + Employee Stock Purchase Plan
• Paid Time Off (vacation & sick days)
• Employee Vehicle Purchase Program
• Career growth opportunities within a Fortune 250 company

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.