Service Advisor
Novato Toyota
Novato Toyota/Kia Marin is hiring an experienced Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota/Kia Marin is a great place to grow your career.
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
Qualifications
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Working knowledge and experience of automotive products, repairs and parts Secondary education in the automotive field or equivalent work experience
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Strong communication skills and the ability to translate customer needs to workable technician orders
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Basic knowledge of computer programs including word processing and database tools
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Knowledge of CDK dealer management a plus
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Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
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Exceptional customer service skills based on experience
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Continuing education and knowledge acquisition on the function and repair of newer vehicles
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Basic mathematics skills to prepare and process bills and customer payment
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Ability to communicate complicated automotive scenarios to someone who has no automotive experience
Vacancy posted 3 days ago
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