Director of Infrastructure

Job Description

Leadership and Team Management:

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• Lead, mentor, and manage a team of Tier 3 engineers, fostering a collaborative and high-performance culture.
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• Oversee the recruitment, training, and professional development of team members.
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• Conduct regular performance reviews and provide constructive feedback.
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Infrastructure Management:

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• Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients
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• Develop and implement infrastructure strategies, policies, and procedures.
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• Monitor and manage infrastructure capacity and performance, inventories, etc.
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• Manage both internal and external (client) infrastructure environments fully
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Project Management:

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• Lead and manage infrastructure projects from inception to completion, ensuring timely delivery and adherence to budget.
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• Collaborate with cross-functional teams to define project requirements and objectives.
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• Track project progress and provide regular updates to stakeholders.
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Ticket Escalation and Incident Management:

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• Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
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• Ensure timely and effective incident response and resolution.
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• Implement and maintain incident management processes and documentation.
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Continuous Improvement:

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• Identify opportunities for process improvements and implement best practices.
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• Stay current with industry trends and emerging technologies to drive innovation.
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• Develop and maintain disaster recovery and business continuity plans.
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Education : Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.

Experience :

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• Minimum of 5+ years of experience in IT infrastructure management, with a focus on networks and system administration.
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• At least 2+ years of experience leading or managing teams of engineers or technicians.
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• Proven experience managing complex infrastructure projects, including budgeting and risk management.
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Technical Skills :

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• Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network security best practices.
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• Experience with cloud platforms (AWS, Azure, etc.), virtualization (VMware, Hyper-V), and storage solutions.
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• Proficient in network monitoring tools and troubleshooting complex network and systems issues.
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• Experience in IT service management (ITSM) and incident management (e.g., ITIL framework).
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Certifications : Relevant certifications (e.g., CCNP, CCIE, CISSP, PMP) are a plus.

Key Competencies

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• Strong leadership and team management skills.
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• Excellent problem-solving abilities with attention to detail.
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• Ability to manage multiple projects and priorities in a fast-paced environment.
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• Strong communication skills, both written and verbal.
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• Ability to work collaboratively with technical and non-technical stakeholders.
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