Provider Enrollment Supervisor - Hybrid Indianapolis, IN

Location: Indianapolis, IN, US, 46204-1077 Summary The Provider Enrollment Supervisor is responsible for overseeing daily operations of Medicaid provider enrollment activities, ensuring timely, accurate, and compliant onboarding, revalidation, and maintenance of provider records. This role provides direct leadership to enrollment staff, serves as an operational liaison to clients and internal stakeholders, and drives performance through performance standard management, process improvement, and workforce coaching. The ideal candidate brings strong healthcare operations experience, proven people leadership, and the ability to manage performance in a client facing, metric driven environment. Your role in our mission Oversee day-to-day provider enrollment operations, including initial enrollments, revalidations, updates, and terminations in alignment with Medicaid and state regulations. Ensure adherence to standard operating procedures (SOPs), regulatory requirements, service level agreements (SLAs), and client-specific performance standards. Lead, coach, and develop a team of Provider Enrollment Specialists, supporting performance management, training, and workforce readiness. Monitor operational performance, including productivity, accuracy, turnaround times, and backlog levels, and implement action plans to drive improvement. Serve as a key point of contact for internal stakeholders and clients, participating in operational reviews, resolving issues, and communicating performance results. What we're looking for 3–5+ years of experience in healthcare operations, provider enrollment, provider services, or Medicaid-related functions. 1–3+ years of supervisory or people leadership experience. Experience managing performance metrics, including KPIs, SLAs, productivity, and quality standards. Strong analytical skills with the ability to interpret data, identify trends, and drive process improvements. Excellent communication and interpersonal skills with the ability to engage effectively in a client-facing environment. Ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced, high-volume environment. What you should expect in this role Hybrid work arrangement with remote flexibility and required onsite presence at 6612 E. 75th Street, Indianapolis, IN 46250 , while collaborating closely with operations, compliance, and client teams. A fast-paced, metric-driven environment focused on accuracy, efficiency, and continuous improvement. Regular interaction with clients and internal stakeholders to support operational performance and issue resolution. Opportunities to lead process improvements, system enhancements, and change management initiatives. Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and company-observed holidays. The pay range for this position is $48,400 - $69,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.” #J-18808-Ljbffr Gainwell Technologies