Case Manager

Position Description The Case Manager coordinates outreach and engagement to people experiencing homelessness throughout the City of Fife. The incumbent will work directly with participants on barrier reduction. This program serves the above population, performs job duties throughout the City of Fife, and is based out of the Fife Community Center. Position Description The Case Manager coordinates outreach and engagement to people experiencing homelessness throughout the City of Fife. The incumbent will work directly with participants on barrier reduction. This program serves the above population, performs job duties throughout the City of Fife, and is based out of the Fife Community Center. Duties Include Facilitating effective relationships with vulnerable individuals to build trust and confidence in City efforts to provide services in collaboration with shelter and other service providers; Maintain a real-time understanding of services and shelter availability. Program goals are to develop effective avenues for quick access to available services and shelter for individuals experiencing homelessness. The program supports the community's well-being by providing individuals with resources that do not require an emergency service response. The Case Manager will have specialized skills and other capabilities to help individuals with diverse backgrounds who are experiencing a wide variety of issues, including but not limited to homelessness, being under the influence of impairing substances, gambling, or mental illness. Essential Duties Under general supervision and direction from the Parks, Recreation, and Aquatics Director, the Case Manager will support the unhoused and underemployed through field training and coordinate with agencies to help individuals needing services, resources, and treatment. This position will provide intensive case management for participants, concentrating on mental health, substance abuse, and other individualized barriers. The case manager will work closely with the community navigator on a unique barrier reduction plan for the participant's success. Duties and responsibilities include, but are not limited to, providing direction directly or indirectly to individuals participating in the Jobs Program through street outreach efforts; monitoring program performance and compliance with ordinances, codes, regulations, and laws. The case manager may be responsible for transportation (to appointments, planning and managing work site performance, conducting training sessions, and general support of the micro-housing units (the Village) There may also be involvement and communications with other jurisdictions, businesses, and the public. Works directly or indirectly with participants, providing comprehensive case management services. Conduct and coordinate participant training on behavioral and community norms, ethics, and work skills. Engage and support through training and work with unhoused and underemployed individuals and connect them to resources and social services; facilitate services for individuals across all involved care systems, including the Jobs Program and through street outreach efforts. Work collaboratively with internal and external resources to establish relationships that build and maintain trust; cultivate business relationships with participants to increase the program's education, communication, and understanding and increase voluntary community participation. Work with the Parks division and other city departments to provide support and opportunities to contribute to the benefit of the city. Assists with special projects, programs, and events in various capacities. Effectively use strong interpersonal and communication skills in a tactful, patient, and respectful manner, both orally and in writing, with program participants, other city employees, the city manager, the council, and citizens from diverse backgrounds. Use standard office practices, processes, procedures, and business etiquette effectively. Work directly or indirectly with the community navigator program manager and other case managers to develop a comprehensive case manager plan to reduce barriers to participants in the Jobs Program. Develop and conduct presentations to the city council and other stakeholders and attend various meetings and other events related to the program. Exercise sound and ethical judgment in the decision-making processes required of the position. Work effectively under pressure and with frequent interruptions. Complete work and projects in a thorough and timely manner. Understand and follow directions, posted work rules, and procedures. Show initiative in performing job functions. Work with community members to identify people in need, caregivers, service providers, prosecutors, defense attorneys, and court personnel to share resource information. Maintain records in the prescribed manner and monitor for compliance with established standards. Provide client-level and system-wide troubleshooting and advocacy. Have computer competency, including using multiple types of databases. Performs related duties as required. Maintain HMIS to report participants unhoused in the City of Fife. Reliable and regular attendance is required. CONTACTS AND RELATIONSHIPS The case manager will have daily contact with city employees and community citizens. In addition, they will be expected to present themselves in a manner creditable to the city in all contacts with any individual, agency, court, or jurisdiction with which they may come in contact. Minimum Requirements While requirements may be representative of minimum levels of knowledge, skills, and abilities, to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. An associate degree in social work, human services, behavioral health, or a related field is preferred. Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities may be considered. Must possess a valid Washington State driver’s license and maintain a driving record acceptable to the City’s insurance carrier. Must pass a comprehensive background check. Education, Experience & Other Requirements REQUIRED CERTIFICATIONS AND TRAINING Current First Aid and CPR certification. Bloodborne Pathogens training. Mental Health First Aid certification. Naloxone (Narcan) Administration training. De-escalation and Crisis Intervention training. Knowledge Of Abnormal human behaviors and clinical interventions. Availability of community systems and resources. Importance of natural support systems. Relatedstate andfederalmandatesincludingthoserelatedto homelessness, addiction, privacy and confidentiality. Effective de-escalation techniques. Parks department and general park operations. Equipment utilized in a park setting and/or groundskeeping and safety aspects associated with equipment. Planning and sequential operations of park projects. General computer with proficiency in Microsoft Office and SQL server databases. Public speaking. Ability To Regular, reliable, and punctual attendance. Due to internal and external customer service needs, the incumbent must be able to work a full-time schedule, onsite (appropriate City worksites). May include evening and weekend work. Communicate effectively with people regardless of age, sexual orientation, gender, socioeconomicor cultural background. Expressideas andrecommendationsclearlyandeffectivelybothorallyand in writing. Follow oral and written instructions. Gather pertinent data. Establish and maintain effective work relationship with staff of community organizations, providers, and the public. Demonstrated track record of strong facilitation and negotiation skills, and ability to develop partnerships to build consensus and develop actions to address issues or challenges. Work effectivelyinteamenvironments. Exerciseinitiativeandjudgmentandmakedecisionswithinthescopeof assignedauthority. Read,interpret, and applywork-relatedlaws,rules,andotherregulations. Maintain detailed recordsandprepare clear andconcise written reports. Meet defined productivityexpectations. Use computer effectively. Effectively use de-escalation skills WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is performed both in an office setting and in the community. The case manager will be required to regularly perform normal duties in inclement or severe weather conditions. The employee may have exposure to hazards such as chemicals, insect stings, and temperature extremes. The employee may also have exposure to blood and communicable disease. A case manager may expect to encounter hostile or violent individuals and may be subject to verbal and/or physical attack or assault from such individuals. Tasks may require the employee to wear protective clothing or equipment. Work is performed with considerable independence. Physical Requirements Work is performed both in an office setting and in the field. Must have visual acuity. Must be able to hear, understand, and operate a two-way radio communication device. The case manager may encounter emergency situations that may require rapid evacuation of an area to avoid personal injury or assist other individuals and must therefore have the physical ability to walk and run. Any combination of experience and training that provides the desired skills, knowledge and abilities may be considered. Requirements outlined in this job description may be subject to modification to reasonably accommodate individuals with disabilities who are otherwise qualified for employment in this position. However, some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description does not constitute an employment agreement between the Employer and employee and is subject to change as the needs of the Employer and requirements of the job change. #J-18808-Ljbffr