Help Desk Agent

The Opportunity As a Digital Assurance and Transparency Tech Associate, you will engage in client support activities within our Assurance practice, focusing on data, analytics, and technology solutions. You will contribute to enhancing trust and confidence in financial and non-financial information, helping clients navigate complex regulatory requirements and drive their business forward. As an Associate, you will develop your skills and knowledge by participating in project tasks and supporting senior staff. You will be encouraged to embrace curiosity and adaptability, using these qualities to build meaningful client connections and deepen your understanding of firm services and technology resources. This role offers the chance to grow your personal brand and technical skills while responding effectively to diverse perspectives and needs. In this role at PwC, you will be part of a dynamic team that values reliability and teamwork. You will have the opportunity to interpret data to inform insights and recommendations, contributing to the broader objectives of your projects. By leveraging a broad range of tools and methodologies, you will generate new ideas and solve problems, all while upholding professional and technical standards. Responsibilities Supporting client engagement by contributing to data, analytics, and technology solutions Assisting in the integration of ERP systems to enhance business processes Participating in the development and implementation of IT controls to maintain data integrity Engaging in business process improvement initiatives to optimize performance Collaborating with team members to deliver quality audit and assurance services Utilizing intellectual curiosity to explore innovative solutions and improve decision-making Applying active listening skills to understand client needs and provide tailored solutions Developing technical skills in data analysis and technology tools to support client projects Building confidence in financial reporting through independent and objective assessments Upholding transparency and compliance with regulatory requirements in all engagements What You Must Have Currently pursuing or have completed a Bachelor's degree in one of the following fields of study: Accounting, Management Information Systems, Business Analytics, Computer and Information Science, Information Technology, Business Administration/Management At least a 3.0 overall GPA Client service associate positions are entry-level roles and job seekers have completed or are in the process of completing their final academic year of educational requirements What Sets You Apart Preference for a 3.5 overall GPA Before starting full-time at PwC, meet the educational requirements to be eligible to sit for the CPA exam in your intended state of employment or the educational requirements for licensure as a Certified Information Systems Auditor (CISA) Leveraging AI to create efficiencies, innovate ways of working and deliver distinctive outcomes Demonstrating intellectual curiosity and a drive for continuous learning Utilizing ERP system integration skills to enhance business processes Engaging in business process improvement to optimize performance Applying IT controls knowledge to maintain compliance and integrity The salary range for this position is: $53,500 - $104,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: Learn more about how we work: For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. #J-18808-Ljbffr