Office Manager
$60kAll-Star Heating & Air Conditioning Inc
Benefits:
Compensation: $60,000.00 per year
There are many exciting options for a career in HVACR waiting to be explored If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
- Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
- Directly manage and coach CSRs, dispatchers, and administrative staff.
- Establish clear performance expectations for each role.
- Conduct structured weekly team meetings and individual coaching sessions.
- Ensure adequate staffing coverage for phones, dispatch, and administrative needs.
- Support and reinforce company culture, professionalism, and accountability.
- Oversee inbound call handling, booking accuracy, and customer communication.
- Ensure CSRs follow call scripts, booking standards, and data entry requirements.
- Monitor call quality and customer interactions.
- Address escalated customer concerns promptly.
- Ensure accurate invoicing, job closeout, and documentation.
- Oversee net-30 and commercial billing processes.
- Support HR and accounting functions.
- Maintain organized and accurate records.
- Create, maintain, and deliver scheduled performance reports.
- Track office, CSR, dispatch, and technician KPI's
- Identify trends, gaps, and improvement opportunities.
- Hold teams accountable to performance standards.
- Serve as primary office contact for financing and warranty processing.
- Support technicians and sales with financing approvals.
- Ensure warranty registrations are completed accurately and timely.
- High school diploma.
- Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
- Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office, Adobe Photoshop, SAP, and social media platforms..
- Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
- Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for the company.
- Excellent proofreading, spelling, grammar, arithmetic, and business writing skills.
- Ability to work under time and backlog pressure for extended periods of time.
- Ability to handle multiple tasks efficiently.
Compensation: $60,000.00 per year
There are many exciting options for a career in HVACR waiting to be explored If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Vacancy posted 1 day ago
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