Quality Assurance and Food Safety Manager

Job Description

Job Description

QUALITY ASSURANCE AND FOOD SAFETY MANAGER

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location:

• Rhode Island Food Factory: 263 Jenckes Hill Rd, Lincoln, RI 
• Note: This is a leadership role supporting a seven-day-a-week operation. The QA Manager is expected to maintain a flexible schedule and be available to provide guidance and support as operational needs arise.

Responsibilities

The Quality Assurance and Food Safety Manager will lead the quality assurance and food safety program at our Fullerton food factory. This involves collaborating with customers, suppliers, corporate personnel, and manufacturing staff. Key responsibilities include auditing quality systems such as the food safety plan, GMP (Good Manufacturing Practices), and SOPs (Standard Operating Procedures) for the plant quality department. Additionally, they will communicate food quality standards to plant personnel through training, corrective actions, and quality audits, ensuring production and facility monitoring are conducted effectively.

• Manage and oversee the quality control and food safety functions at the facility to ensure effectiveness.
• Manage programs to verify and validate the food safety prerequisite programs. 
• Manage the plant food safety plan and associated policies and procedure. 
• Monitor, support, and enforce all company food safety processes and procedures. 
• Participate in regular food safety inspections. 
• Ensure adherence to all quality procedures and processes according to documented policies.
• Ensures that all GMP and safety standards are in compliance. 
• Maintains comprehensive understanding of all products manufactured by the plant, including raw materials, packaging materials and manufacturing operations. 
• Coach the QA/QC team to serve as technical resources for issue resolution and auditing on the production floor. 
• Design and implement quality assurance training programs. 
• Investigate and respond to customer complaints, tracking and analyzing emerging issues and trends engaging the appropriate functions and process owners (i.e. production, maintenance PD, etc.)
• Develop and analyze statistical quality data for troubleshooting or continuous quality improvement efforts. 
• Coordinate and participate in mock recalls. 

Qualifications

• Bachelor's degree in Food Science.
• Minimum 8 years of professional experience in Quality Assurance, Food Safety and Sanitation, with at least 5 years in a supervisory or management position in a plant of similar complexity and size. 
• Experience with Preventive Controls Qualified Individuals (PCQI), GFSI standards, HACCP (Certificate is a plus), and SQF Practitioner (3 years experience preferred).
• Knowledge of FDA standards and FSMA regulations. 
• Demonstrate leadership abilities with a focus on change management, strategic thinking, and leading by example with "Best in class" behaviors, emphasizing food safety, quality assurance, and plant regulatory compliance.
• Strong understanding of statistical process control for quality monitoring, improvement, and problem-solving

Why you should join our team: 

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about us and our opportunities, please visit