Patient Service Representative

Patient Service Representative (PSR)

Job Type: Full-time - onsite position

Torrington, CT

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups.

Position Overview In support of high-quality patient care, we are currently seeking an experienced dedicated and customer-focused Patient Services Representative (PSR). The Patient Services Representative will play a crucial role in providing exceptional service and support to our patients. The PSR portrays excellent communication skills, high attention to detail, and a passion for helping others.

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician's practice in all interactions, be a highly committed team player, a proactive self-starter, reliable, and able to be flexible in a changing environment.

Responsibilities

• Check-in patients upon arrival, ensuring accurate and up-to-date information
• Schedule appointments
• Answer phone calls and address patient inquiries or concerns
• Verify insurance coverage
• Collect patient payments and provide receipts
• Collaborate with care teams to ensure smooth patient flow and efficient operations
• Triages calls, working closely with physician and/or assigned staff member in responding to all calls in a timely fashion.
• Develop great patient relationships and high-quality patient experience
• Support all relevant EHR work queue patient care support responsibilities.
• Register new patients and update existing records with accurate demographic, insurance, and medical information.
• Attend training at our Farmington and Plainville locations
• Travel between our various sites upon request.

Requirements

Required Qualifications & Skills

• Knowledge of HIPAA regulations and ability to handle sensitive patient information with confidentiality
• Experience working as a medical receptionist or in a medical office environment is a plus
• Previous customer service or administrative experience in a medical office setting is preferred.
• Proficiency in computer applications, including MS Office (Word, Excel) and Electronic Health Record (EHR) systems, Epic experience preferred.
• Excellent verbal and written communication skills for interacting with patients and medical staff.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.