Computer Support Specialists

Computer Support Specialist

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Location: Albany, NY (12206) Shift Timings: Mon-Fri 9am to 5pm Pay: USD 20/hr – USD 24/hr

Position summary: Computer Support Specialist candidates will assist with activities related to the COVID-19 outbreak in health care facilities throughout the state, collection of various datasets external to OALTC, maintaining and running data pipelines, working as liaisons with ITS to have software and hardware installed on employee devices, and provide support to employees who need additional training on data tools and best practices. The positions will function as part of the Center for Data Architecture, Intelligence & Support (DAIS).

Key Responsibilities

• Candidates will provide analysis of data, create and maintain data dictionaries, run and maintain data pipeline processes, map existing databases, perform routine database maintenance as specifically directed, and provide various aspects of general computer support.
• Additionally, candidates will provide training and support for DOH staff, providers, and consumers.
• Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Long Term Care (LTC) providers COVID-19 statistics.
• Maintain and improve LTC contact databases used for COVID-19 ad hoc requests and daily activities.
• Run and consolidate ad hoc reports used by DOH staff to prioritize COVID-19 survey follow up with LTC providers.
• Run and maintain data pipelines that feed the OALTC Data Lake.
• Research, create, and maintain documentation on data assets.
• Work with ITS to ensure software and hardware is installed in a timely manner on DAIS employee devices as needed.
• Data analysis and duties as needed to assist in COVID-19 response and other OALTC functions.
• Train DOH staff on data tools and best practices.
• Special assignments and projects as assigned.

Minimum Qualifications

• Well organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background, and the ability to work alone and as part of a team.

Preferred Qualifications

• Bachelor's degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
• Experience in effectively communicating with consumers, providers, and staff.
• Experience creating and maintaining a data dictionary and mapping of existing databases.
• Experience in SQL, Python, R, or Tableau is a plus.

Skills

• Microsoft Office
• Outlook, Access,
• Word
• Excel
• SharePoint

Application Process: Resume Review Initial discussion Video Screening Client Interview

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.