Clinical Business Operations Rep 3 (H)

Clinical Business Operations Representative 3 (H)

The University of Miami/UHealth Department Neurology has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work in Miami, FL. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Job Functions

• Coordinate physician clinical schedules across UMHC, DSMC, and satellite clinic locations, including on-call schedules and clinic coverage.
• Serve as the primary contact for patient communications by managing phone calls, UChart messages, CRMs, appointment scheduling, referrals, and care coordination.
• Coordinate admissions, VIP and international patient appointments, and multidisciplinary clinical services.
• Provide comprehensive administrative support to faculty, including calendar management, correspondence, meetings, travel, CME activities, and reimbursement processing.
• Maintain faculty credentials, licenses, DEA renewals, board certifications, memberships, and assist with credentialing and recredentialing activities.
• Manage division office operations, including supply procurement, equipment requests, PCard and travel card reconciliation, and coordination of office resources.
• Collaborate with clinical operations, education, research, and administrative teams to ensure seamless coordination of faculty clinical, academic, and operational responsibilities.
• Perform other duties as assigned to support the operational needs of the Neuromuscular Division.

Core Qualifications

• High School Diploma or equivalent/relevant experience, certification or license
• Refer to department description for applicable certification requirements
• Minimum 2 years of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.