Team Lead Mortgage Consultant

Job Description

Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Team Lead Mortgage Consultant serves as a producing leader who supports the sales team through coaching, training, and performance enablement. This role bridges the gap between individual contributors and management, helping drive production while fostering team development and collaboration. The Team Lead Mortgage Consultant plays a vital role in driving team success, improving loan conversion, and enhancing the sales culture. By combining production with leadership support, this role helps elevate individual and team performance.

DESCRIPTION

Duties and Responsibilities

• Maintains personal loan production goals while supporting team performance.
• Demonstrates best practices in loan origination, client engagement, and compliance.
• Acts as a second voice on calls to support originators and improve conversion.
• Provides real-time coaching and feedback to team members.
• Leads daily huddles and weekly training sessions focused on sales techniques, product knowledge, and pipeline management.
• Monitors team pipeline and identifies opportunities for improvement.
• Partners with Sales Manager to address performance gaps and celebrate wins.
• Shares insights and strategies to help team members overcome objections and close more loans.
• Promotes a positive, high-energy team culture aligned with Newrez values.
• Serves as a liaison between originators and leadership to ensure alignment and transparency.
• Encourages collaboration and peer-to-peer learning.
• Assists with onboarding and mentoring new team members.
• Supports compliance with Newrez Code of Conduct and regulatory guidelines.
• Participates in leadership meetings and contributes to strategic planning.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• 6+ years in mortgage sales or originations.
• NMLS License required.
• Prior experience mentoring or coaching peers preferred.

Skills, Abilities, and Knowledge

• Excellent communication and interpersonal skills.
• Ability to lead by example and inspire team performance.
• Skilled in pipeline management and sales enablement.
• Proficiency in Encompass, Excel, and Microsoft Office.
• High emotional intelligence and ability to foster team cohesion.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

REVISION HISTORY

Last Updated: 10/27/2025

A good faith estimate of the compensation is:

Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.

Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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