Retail Security Officer - Hayward, CA

Allstate Security Unarmed Security OfficerAllstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we've offered comprehensive security solutions to a variety of clients as one of California's premier security guard companies. We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between. Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.Job DetailsScheduleFull-Time & Part-Time Positions AvailableWe are currently hiring for both full-time and part-time positions. Schedules will vary based on business needs and store coverage. Candidates must have flexible availability, including the ability to work mornings, afternoons, evenings, weekends, and holidays as needed. Multiple shifts are available, and schedules will be assigned based on operational requirements.Uniform Requirement (Strict)Black suitWhite button-down shirtBlack tieBlack dress shoesAllstate Security will provide the suit and full uniform for this position.Position OverviewAllstate Security is seeking professional Unarmed Security Officers for a retail client in Los Angeles. This is a high-visibility retail position focused on maintaining a safe environment, deterring unwanted behavior, and protecting store assets while delivering excellent customer service. Officers are expected to maintain a visible and professional presence, greet customers upon entry, and support store operations while remaining aware of their surroundings at all times. This position operates under a strict observe and report model. Officers are not permitted to detain, accuse, or physically engage with any individual. Any suspicious activity must be reported immediately to store management. Officers must handle situations professionally, including responding to alarm activations by directing customers back to staff without confrontation or physical contact. Strong professionalism is required at all times. Officers must remain courteous, avoid distractions, and follow all client post instructions. Duties include monitoring entrances, maintaining awareness of store activity, completing reports, and coordinating with store management to ensure safety and compliance with all site expectations.ResponsibilitiesMaintain a visible and professional security presence at all timesGreet customers upon entry and thank them upon exitMonitor entrances, exits, and overall store activityObserve and report suspicious activity to store managementDeter theft and disruptive behavior through presence and awarenessComplete Daily Activity Reports and incident reportsFollow all post instructions and direction from store managementClient-Specific Rules (Strictly Enforced)No weapons of any kind are permittedNo physical contact with customers or staffDo not detain, accuse, or confront suspected shopliftersDo not chase or follow individualsOperate under an observe and report model onlyOperational ExpectationsCheck in with the store manager at the start of each shiftRemain alert and maintain awareness of surroundingsNo phone use, texting, or personal activity while on dutyMaintain a professional demeanor at all timesCoordinate breaks with store managementDo not leave post until properly relievedReport all incidents, hazards, and concerns immediatelyRequirementsActive BSIS Guard CardStrong customer service and communication skillsProfessional appearanceReliable transportationAbility to stand for extended periodsMust pass a background checkRetail experience preferredCertification RequirementsGuard CardBSIS Guard CardDrivers License/ State IDValid CA State ID/DLAdditional Information / BenefitsPaid Holidays401K/403b PlanDental InsurancePaid VacationPaid Sick DaysVision InsuranceMedical InsuranceTravel is required. The following screenings are required: Criminal Background Check.