Director of Operations

Overview We are currently seeking a Director of Operations at the Homewood Suites by Hilton - Keystone at the Crossing location. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders. Responsibilities Conduct operational and brand standard training. Conduct employee onboarding. Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations. Participate in the manager on duty program—Covering MOD shifts as Needed. Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction. Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner. Assist with hotel accounting and payroll. Prepare and submit month end reporting based on the timeline set by the management company. Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls. Filing all HR and Accounting Files. (physical and digital) Work with the sales department to bill groups accounts accurately and timely. Respond to all guest billing enquiries in a timely manner. Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members. Completing special projects Order office stationery and supplies Maintain a filing system for data on customers and external partners Distribute incoming and outgoing mail Core Competencies Ability to learn a variety of different hotel property management systems. Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction. Must maintain a high degree of confidentiality Solid knowledge of office procedures Experience with office management software MS Office (MS Excel and MS Word, specifically) Strong organization skills with a problem-solving attitude Excellent written and verbal communication skills Attention to detail Benefits Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on demand pay”) through PayActiv Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package Our hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. #J-18808-Ljbffr