Delivery Team Associate

SpartanNash Delivery Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

Our team members create happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Location: 1102 Elida Ave - Delphos, Ohio 45833-1779

Position Summary

Provides excellent customer service by utilizing a delivery vehicle to deliver pre-ordered items to residential and business customers. Receives in-store customer order and records specific delivery instructions. Provides added value by informing regular customers of new products and services and address customer questions and concerns. This position requires working weekends and holidays based on department staffing requirements.

Here's What You'll Do

• Delivers pre-ordered items to residential and business customers
• Loads delivery vehicle with customer orders
• Receives and writes customer order with delivery instructions
• Navigates adverse terrain including multi-story buildings, private homes and other delivery sites while carrying product
• Collects customer payment and record all sales and delivery transactions
• Ensures customer signature on delivery receipts
• Informs customers of new products and services
• Picks up empty containers and rejected or returned merchandise
• Maintains clean delivery vehicle at all times
• Files and resolves service complaints
• Demonstrates excellent customer service standards
• Works toward continuous quality improvement
• Upholds company culture, customer service, and performance expectations
• Upholds, supports and promotes all company policies and procedures
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Here's What You'll Need

• High school graduate or equivalent (GED)
• Must possess a valid driver's license
• 6 months previous grocery or delivery experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.