Audi Beaverton Service Advisor

Job Description

Job Description

Audi Service Advisor
Pay Range: $90,000 – $155,000

Audi Beaverton is currently seeking a highly motivated and customer-focused individual to join our team as an Audi Service Advisor. As a Service Advisor, you will be the primary point of contact for customers requiring maintenance, repairs, or warranty work. Exceptional communication skills, automotive knowledge, and commitment to delivering outstanding service will ensure a positive customer experience and contribute to the success of our service department.

Responsibilities:

• Greet customers in a warm and professional manner, building strong customer relationships and providing a personalized experience.
• Listen attentively to customer concerns and accurately document vehicle symptoms and service requests.
• Conduct thorough vehicle inspections to identify and document all necessary repairs and maintenance items.
• Communicate effectively with customers to explain recommended services, associated costs, and repair timelines.
• Provide accurate and detailed service estimates to customers for approval.
• Coordinate with technicians to ensure smooth and efficient workflow in the service department.
• Monitor repair progress and keep customers updated on the status of their vehicles.
• Address customer inquiries, resolve any issues or complaints, and ensure customer satisfaction.
• Process service orders, invoices, and payments accurately and efficiently.
• Collaborate with the parts department to ensure timely and accurate availability of required parts.
• Maintain comprehensive knowledge of Audi products, features, and service offerings.
• Stay updated on industry trends, new vehicle technologies, and manufacturer guidelines.
• Uphold dealership policies, procedures, and service standards.

Requirements:

• High school diploma or equivalent; additional certification in automotive technology is preferred.
• Proven experience as a Service Advisor in an automotive dealership, preferably with Audi or another luxury brand.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• In-depth knowledge of automotive systems and repair processes.
• Ability to accurately assess and diagnose vehicle issues.
• Proficient in using computer software applications, including service management systems and MS Office.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively with a team and independently.
• Positive attitude, professional demeanor, and a passion for exceeding customer expectations.
• Valid driver's license and a clean driving record.

We offer the following benefits:

• Competitive pay plan
• Medical, Dental, and Vision insurance
• Life insurance
• PTO after 90 days of employment
• Paid Holidays
• Career advancement opportunities
• Paid training programs
• Employee discount programs
• 401K

If you are looking for the opportunity to be a part of the Sunset Family dealership, then apply today!

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Artificial Intelligence and Application Integrity:

We understand that applicants may use tools, including artificial intelligence, to assist with preparing application materials such as resumes or cover letters. If such tools are used, all information provided must remain accurate and truthful.

Applicants may not use artificial intelligence or other technology to:

• Answer interview questions on their behalf during interviews or assessments
• Misrepresent qualifications, experience, or skills
• Create false or misleading representations of identity, including altered images, audio, or video
• Application materials and interviews should reflect the applicant’s own experience, knowledge, and abilities.

Any use of technology that compromises honesty or the integrity of the hiring process may result in removal from consideration.

Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of background and drug screenings. We participate in E-Verify.