Sales Coordinator - Year Round

Group Services Coordinator

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

The Group Services Coordinator is the liaison between Winter Park Resort and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have. This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.

Hourly pay range: $21 - $23

Essential Duties

• Send introductory letters/calls to all confirmed groups assigned.
• Return calls/inquiries from clients within 24 hours.
• Communicate with account and/or sales manager for a clean transition from sales.
• Assist account manager with order forms for lift tickets, rentals, lessons, and activities.
• Assist with group EZ Waiver management.
• Manage shared Group Outlook calendar, tracking bookings and events.
• Assist with fielding leads and inquiries through Delphi.
• Communicate all group needs effectively and timely to all departments involved.
• Meet groups upon arrival, both lodging and day groups.
• Provide welcome greeting to group and review group itinerary with leader.
• Provide room keys to group and assist with off-loading and getting to rooms.
• Provide lift tickets, meal vouchers, gift cards, etc to group leader and instruct on use.
• Support Group Rentals by ensuring groups arrive to rental fit location on time.
• Support F&B at group banquet events, follow up with group and department after event.
• Communicate regularly with group leader during stay.
• Assist wedding sales manager on site as needed, including weddings, rehearsals and site tours.
• Assist with distribution and shipping of group/resort collateral if needed.
• Support the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills.
• Attend weekly sales meeting and bi-weekly one on one with Director of Sales.
• Keep current with all Winter Park products, pricing and strategies.
• Exhibits initiative, responsibility, and accountability.
• Must be able to work some nights/weekends and have flexible hours based on groups travel dates

Education & Experience Requirements

Education: Bachelor's Degree preferred

Experience: 1-2 years' experience in hospitality industry preferred

Qualifications, Knowledge, Skill and Ability Requirements

• Working knowledge of Microsoft Office and basic computer functionality required.
• Personable, positive, and welcoming demeanor.
• Professional communication, verbal and written.
• Strong time management skills.
• Valid Colorado Driver's License.

Physical Demands and Working Conditions

This position will require evenings, weekends, and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Skiing/Snowboarding ability preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.