Internal Communications Manager

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Internal Communications Manager, assigned to one of Pinkerton’s largest global clients, will be responsible for building and supporting a content management strategy that creates targeted and relevant content for all key communication channels. The Manager is involved in the development and management of communication content for all channels and products, including digital channels and platforms. This role supports the client’s objectives by building and maintaining effective relationships with key stakeholders, developing third party advocates, and implementing best practices.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Plan and execute a content management strategy that drives high engagement with employees, stakeholders, and customers.
• Pursue a deep understanding of the strategic goals to create proactive communication.
• Work with a community of subject matter experts across the organization to share best practice and identify emerging needs.
• Translate business needs into communication content.
• Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies to define and deliver on communication objectives.
• Monitor and measure the effectiveness of communication through digital analytics, surveys, and other key performance indicators.
• Stay updated on industry trends and adjust the content strategy, as needed.
• Create content libraries to improve the communications experience for the client’s employees and ensure the content is current, relevant, and that the best technology platform is utilized.
• Support the identification, development, and integration of new communications initiatives. 
• Manage the on-time, in-scope, and on-budget delivery of outcomes.
• All other duties, as assigned.

Qualifications

Degree or similar qualifications in corporate communications, public relations, digital marketing or a related discipline with at least five years of corporate or digital communication experience in a role demonstrating high internal communications needs, leading content marketing campaigns, implementing content management plans, and/or creating written, audio, visual and marketing content. This position requires completion of Pinkerton's licensing process which will require additional training and may include verification of required licenses and affiliation to the appropriate Pinkerton entity.

• Project management and administrative skills.
• Able to deliver high quality outcomes in a dynamic and sometimes sensitive environment.
• Able to foresee necessary planning needs.
• Executive level written, verbal, and presentation skills. 
• Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations.
• Able to carry out responsibilities with little or no supervision.
• Able to interact effectively at all levels and across diverse cultures. 
• Able to influence outcomes with a wide range of stakeholders.
• Attentive to detail, accuracy, and quality. 
• Client orientated and results driven. 
• Adaptable to a fast-paced environment.
• Computer skills; Microsoft Office and content management and production tools.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Able to work evenings and weekends, as required, to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.