Call Center Representative

Call Center RepresentativeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.We're hiring an Onsite Call Center Representative in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.Key Responsibilities:Provide professional customer service support via inbound callsHandle high-volume call center interactions efficiently and accuratelyResolve customer inquiries, issues, and complaints in a timely mannerMaintain accurate records through data entry and system updatesFollow company processes, compliance standards, and quality guidelinesMeet productivity, attendance, and performance metricsCollaborate with team members to improve customer satisfactionRequired Qualifications:High school diploma or GED requiredMinimum of 6 months of call center, customer service, or dispatch experienceStrong communication and customer service skillsAbility to work in a fast-paced call center environmentBasic computer skills and ability to navigate multiple systemsReliable attendance and strong work ethicAbility to successfully complete a background check, credit check, and security fingerprintingWhat We Offer:Competitive hourly payMonthly incentive opportunity of up to $350 after training by meeting performance metricsNight or weekend differential, based on shift workedBenefits from day one (medical, dental, vision) for eligible rolesPaid time off and holidaysPaid trainingCareer growth and advancement opportunitiesSupportive and inclusive work environmentTraining Requirements:Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling).Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.Apply now and make an impact from day oneConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.