Program Manager

Qualifications At least 3 years’ experience mentoring and supervising coworkers. At least 5 years’ experience in service coordination. Capable of taking a lead role and comfortable in a changing environment. Can demonstrate the ability to think analytically, critically, and proven problem-solving ability. Exposure to statistical data and the application of this data as it applies to program improvement. Excellent writing, presentation, and public speaking skills. Ability to manage multiple tasks to meet timelines of programs. Excellent organizational and communication skills. Responsibilities Supervise, support, and develop Team Managers and additional coworkers, as appropriate. Provide orientation and mentoring for Team Managers. Serve as a resource to staff for problem solving regarding client issues, contract requirements, policies, procedures, DME/DMS, eligibility; advise, support, and take appropriate action. Develop a process for the orientation and mentoring of DDA coworkers. Continuously assess the resources, learning opportunities, and training needed by staff, and communicate those needs to the Director for implementation. Work collaboratively with the Team Managers to develop and schedule training using various training modalities and software. Collaborate with other supervisory co-workers to develop policies, processes, and best practices. Collaborate with the Intake team and Team Managers to manage workflow relative to referrals, closures, acuity, and staffing. Continuously develop and monitor strategies to respond to the changing needs of the program and improve the overall quality of the DDA program. Assist the Program Director in developing the Scope of Work in response to the RFP. Support efforts to ensure contract adherence and provide recommendations as appropriate. Develop, review, and monitor required metrics and other quality indicators to improve the quality of program services. Support Team Managers with utilizing metrics and indicators to support their teams. Participate in the development of coworkers to support the delivery of coordinating interventions. Conduct regularly scheduled regional and team meetings. Ensure timely completion of all performance evaluations and coaching and counseling sessions. Resolve staffing issues with the Director and Team Manager(s) and take appropriate action. Lead by example and implement The Center’s mission/values within the department. Support outreach, networking, and information dissemination about The Coordinating Center programs. Liaise with various state and local entities as needed. Coordinate and manage external and internal communications and resources to maintain quality service delivery. Benefits Annual salary of $78,000. Comprehensive benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403(b), short-term and long-term disability options. 11 paid holidays, a winter break, and generous PTO accrual. Professional development support: funds for professional development and furthering education; opportunities for involvement in council and committee work. EEO Statement The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services. #J-18808-Ljbffr The Coordinating Center