Account Coordinator

Job Description

Position Summary Our client is seeking a highly organized and customer-focused Account Coordinator to support Freight Brokers with the day-to-day management of freight operations while delivering exceptional service to customers and carrier partners. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess the ability to manage multiple priorities while supporting revenue-generating brokerage activities. Key Responsibilities  Provide day-to-day operational support for Freight Brokers and assigned customer accounts.  Assist with load creation, data entry, and maintenance of accurate shipment information within the TMS and brokerage systems.  Communicate with customers regarding shipment status, pickup and delivery updates, and service-related inquiries.  Track and monitor freight movements to ensure on-time performance.  Coordinate appointment scheduling, paperwork collection, and shipment documentation.  Assist brokers with carrier onboarding and compliance documentation.  Manage incoming phone calls, emails, and customer requests in a professional and timely manner.

Skills and Requirements

Required Qualifications  High school diploma or equivalent required.  Experience in logistics, freight brokerage, transportation, customer service, or related field preferred.  Strong verbal and written communication skills.  Excellent organizational and multitasking abilities. Core Competencies  Customer Service Excellence  Communication Skills  Organization and Time Management  Attention to Detail  Problem Solving  Teamwork and Collaboration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.