Customer Service Representative

Description

Our client is seeking a customer service associate who is accustomed to working in a fast paced environment. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.

Responsibilities

• Log and schedule service appointments and calls
• Preparing client invoices and assisting in billing
• Maintaining and developing relationships with vendors and clients
• Manage high volume of incoming calls and emails
• Will train, but must have great phone, PC and customer care skills.

Requirements

• Friendly and professional phone and customer service skills,
• Strong follow-up skills,
• A keen eye for detail,
• The ability to work independently and as part of a team,
• A drive to rapidly master knowledge of Company services and systems,
• The ability to meet deadlines in a fast-paced work environment,
• Basic PC & office equipment knowledge (Word and Excel),
• A minimum typing speed: 40 WPM

Work Schedule:
• 40 hours per week, plus available overtime. Schedule is generally Mon - Fri, plus some evening and weekend hours required.

Required:
Normal hours: 9:00 a.m. to 6:00 p.m.
• A few times each month: 1:00 p.m. to 10:00 p.m.
• Working a shift on Saturday or Sunday.


Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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